The Onsite PC Protection Program has so many essential service tools that adding it to your service protocol is a no-brainer.
Each registered member's login gives them access to their own personal Command Center. Business owners have access to additional business tools and information that is not available to their technicians.
Technicians start a service call by generating a detailed analysis of a customer’s PC (including a PC inventory) using the Diagnostic Scanners. There are several types of security assessment scans available—Data Protection, Virus, Spyware, Privacy and PC Performance—and they’re fast, so technicians can run as many scans as needed. The scans will give technicians a full report detailing the customer’s PC vulnerabilities and will recommend the appropriate Total Defense software solutions. Technicians show this report to the customer and discuss PC vulnerabilities and software options with them. Before purchasing the software through the Command Center, technicians can also check out the end-user rebates, making sure that customers get a great deal. Now the technicians are ready to download the product through the Command Center's electronic software delivery platform.
Since Total Defense's products don’t require much hard drive space, the process is fast and easy. With a software delivery system like this, there’s no need to buy inventory or carry products around. Business owners only purchase the software that their technicians sell.